Contact us

Welcome

Welcome! I will try my best to make you happy with your order, which happens easiest where there is good communication. I try to be as responsive as possible to e-mails or convos, usually responding within a day. If you have any issue not listed below, feel free to contact me and I will see what I can do. Thanks!

Shipping details

I use USPS first class mail as a default. If you would like to upgrade to priority or overnight, convo me and I can adjust the charges appropriate.

For international shipping:
I ship using First Class mail. Unfortunately, there is no tracking from USPS using this option, so once an item leaves my hands, I cannot take liability for it. However, if you would like to upgrade to priority with tracking, it generally runs about $12.00 (I believe), I can set that up for you if you leave a message or Convo me.

Refunds, returns & exchanges

If, for any reason, you would like to return an item, you can do so within about 30 days of the ship date and I will refund the whole amount of the item. However, I cannot refund shipping charges.

Additional information

Custom orders: I am happy to do custom orders for anyone. For this, I communicate with you about what you want. Then, I will create a listing for payment. Once I have received payment, I will make your item for you as specified. Before shipment, I generally send a picture or two to ensure it is exactly what you want. If not, I will either make adjustments or refund you.
PLEASE NOTE: I cannot do custom orders without payment ahead of time.
For wholesale orders, please just convo me and we can discuss terms.

Glowfly Designs - Handmade Fabricated and Wire Wrapped Jewelry

Wire-wrap and Fabricated Artisan Jewelry by Glowfly Designs -

If you see anything that isn't exactly what you want or something that was sold that you are interested in, convo me, and I will do what I can to make it everything you want. Thanks!

Also, feel free to checkout my facebook page:
www.facebook.com/pages/Glowfly-Designs

All items are shipped in gift boxes and I am happy to accommodate special requests if the item is a gift.

Please NOTE: All California residents will be charged an 7.75% sales tax at checkout with Paypal. If it is for resell, leave me your reseller's information at checkout or in convo and I will make the appropriate adjustments. Thanks!